Australian court passed their judgment after investigating hundreds of customer complaints
An Australian court has imposed a penalty of $9 Million on Apple for misleading consumers who bought its iPhone and iPad between February 2015 and February 2016. The Australian Competition and Consumer Commission (ACCC) filed a lawsuit in the Australian Federal Court against Apple.
The ACCC received complaints from a large number of users about ‘error 53’ that effectively disabled their devices after an update. Further, Apple denies them any kind of solution, saying their devices have received unauthorized repairs.
This technical failure disabled some iPhones and iPads after users downloaded an update to Apple’s iOS operating system and Apple admitted that it refused to repair the devices of at least 275 affected customers in Australia, proclaiming that the devices had already been repaired by a third party.
“If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund,” ACCC Commissioner Sarah Court said.
After the ACCC investigation, the court passed the judgment in favor of Apple users and asked Apple to implemented a programme to compensate the affected customers, which are estimated to be about 5,000 and imposed a penalty of $9 million.
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